HB88 FAQ — Answers to All Your Questions, Right Here

First, make sure your mobile number or email and password have been entered correctly, and check that Caps Lock is off. If you're still having trouble, use the "Forgot Password?" option. Try clearing your browser cache and logging in again. If the issue persists, please contact our support team.

On the login page go to the login page and click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Verify the OTP and set a new password. The entire process takes just 2–3 minutes.

No. Under HB88's policies, only one account may be created per mobile number or email address. If multiple accounts are detected, all of them may be suspended and any balances may be forfeited.

Account verification typically requires uploading a photo of your National ID (NID) or passport along with a selfie. In some cases, a bank statement or utility bill may also be requested. Once verified, your withdrawal limit will be increased.

HB88 supports all major mobile banking methods in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as bank transfers. Regardless of the method you choose, your balance is updated within minutes.

The minimum deposit is just BDT 500. The maximum varies by payment method. Mobile banking generally allows up to BDT 25,000 per transaction. Visit the deposit page for full details.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Mobile banking is usually the fastest option. Your first withdrawal may take a little longer due to the verification process. For more details, Withdrawal Page View.

Start by refreshing the page and waiting 5–10 minutes. If your balance still hasn't updated, contact our support team with your transaction reference number. If you have a screenshot, send that along as well — it will help us resolve the issue faster.

HB88 generally does not charge any additional fees for withdrawals. However, the payment gateway may deduct its own transaction fees, which vary depending on the method used. For the latest details, please check the terms and conditions on the withdrawal page.

New members at HB88 can claim a 100% welcome bonus on their first deposit. That means if you deposit BDT 1,000, you'll receive an extra BDT 1,000 as a bonus. Free spin offers may also be available at the time of registration. To see the latest offers, Promotions Page Visit us.

To withdraw a bonus, you need to meet a wagering requirement — a set amount you must bet before the bonus becomes withdrawable. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to place BDT 20,000 in bets before withdrawing. Each bonus has its own terms, so check the Promotions page for full details.

HB88 offers weekly cashback based on net losses. Cashback from the previous week is typically credited to your account every Monday. The cashback rate ranges from 5% to 15% depending on your membership tier.

During the deposit process, you'll find a "Promo Code" or "Bonus Code" field on the payment page — enter your code there. If applied successfully, the bonus will be automatically credited to your balance. Make sure to have your code ready before logging in.

HB88 features Slots, Sports Betting, Fish Game, Slot Games, Betting and Live Casino. With over 300 games available on a single platform, most of which run smoothly on mobile as well.

You can bet on almost all major sports worldwide, including cricket, football, tennis, basketball, and badminton. Live betting is available for major tournaments such as the IPL, BPL, and World Cup. For more details, Sports Page View.

In Fish Game, various fish swim across the screen and you shoot them down with a gun. Bigger fish are worth more points. You can set your own bet amount. On the Fish Game page for more details.

HB88 servers automatically save your game progress. Once your internet connection is restored, you can continue right where you left off without losing any funds. If you experience any issues, check your transaction history or contact our support team.

Yes. hb88 uses the latest SSL encryption technology to keep all your data secure. Your personal and financial information is never shared with any third party. For more details, Privacy Policy Read.

After logging in, go to Account Settings and look for the 2FA option under the Security section. Add your mobile number and verify it with an OTP. From that point on, every login will require an OTP, making your account significantly more secure.

Change your password immediately and notify the support team. Our team will temporarily lock your account and investigate. If any suspicious transactions are found, we will attempt to reverse them. Keep 2FA enabled to protect your account going forward.

The HB88 support team is available 24 hours a day, 7 days a week. You can reach us via live chat, email, or Telegram. Live chat typically responds within 2–5 minutes, while email responses may take up to 24 hours.

Yes, absolutely. hb88's support team includes Bengali-speaking agents who can understand your issue and help you in your native language. Simply start the chat in Bengali and you will receive a response in Bengali.

General complaints are usually resolved within 24 hours. More complex issues, such as account verification or disputed transactions, may take 3-5 business days. The more information you provide when submitting a complaint — such as screenshots and transaction IDs — the faster it can be resolved.